Shipping Policy

1. Where we ship

We deliver to serviceable PIN codes across India. A small number of remote, restricted and border locations are not serviceable by our courier partners and occasionally a normally serviceable area is paused because of weather or local restrictions. If we cannot deliver to you, we will tell you before you pay or refund you in full if we discover it afterwards.

We do not ship outside India at the moment. If you want to send our coffee abroad, write to us at info@syppd.com and we will see what we can arrange.

2. How quickly we dispatch

We pack and hand over orders to our courier within one to two business days of receiving them. Business days are [Monday to Saturday], excluding public holidays. During launches, festival periods and large campaigns, dispatch can take a little longer and we will say so on the website when that is the case.

3. How long delivery takes

Once dispatched, these are our usual delivery times:

Delhi NCR: one to three business days
Other metro cities: three to five business days
Rest of India: five to eight business days
Remote and hill locations, the Northeast and island territories: seven to twelve business days

These are estimates given in good faith, not guarantees. Actual delivery depends on the courier network and on conditions on the ground.

4. What shipping costs

We charge a flat shipping fee per order, shown clearly at checkout before you pay. Shipping charges are not refundable once an order has been dispatched, except where the return is because of an error on our side.

5. Cash on delivery

Cash on delivery is available on eligible orders and PIN codes. No advance payment is needed to confirm a cash on delivery order and you pay the full order amount to the delivery agent at the time of delivery. If you refuse a delivery you asked for, we may stop offering cash on delivery on your future orders. A cash on delivery handling fee may apply and will be shown at checkout.

Cash on delivery may not be available on high value orders, on discounted orders, or at addresses where a previous cash on delivery order was refused.

6. Tracking your order

As soon as your parcel is dispatched, we will provide you a tracking link with the courier name and tracking number. Tracking can take up to twenty four hours to start updating after dispatch. You can also find tracking details in your account or just write to us at info@syppd.com with your order number and we will look it up for you.

7. Delivery attempts

Our courier will usually attempt delivery up to three times and will call the number you gave us. Please keep that number reachable. If all attempts fail, the parcel comes back to us and we will contact you to arrange a reshipment or a refund, as set out in our Cancellation Policy.

8. Getting the address right

Please give us a complete address with the house or flat number, building name, street, landmark, city, state and PIN code plus a phone number that reaches you. Most delivery failures in India come down to an incomplete address or an unreachable phone. If a delivery fails for that reason, the cost of the return and any reshipment is not something we can absorb and our Cancellation Policy explains how we handle it.

9. Delays we cannot control

Deliveries occasionally run late because of things neither of us can control: heavy rain, floods, extreme heat, strikes, local restrictions, festival volumes, election periods, courier network disruptions and public holidays. When we know a delay is coming, we will tell you. Where a parcel is materially delayed or lost in transit, we will reship it or refund you in full.

10. When your parcel arrives

Please check the parcel before you accept it, particularly if the outer box looks crushed, wet, opened or tampered with. If it does, you are welcome to refuse the delivery, which is the cleanest outcome for both of us. If you have already accepted it and then find a problem, photograph everything and write to us within forty eight hours. Our Cancellation Policy sets out what happens next.

11. How we pack

Our coffee concentrate is shelf stable, so it does not need refrigeration or cold chain in transit. We pack sachets in a printed carton and then in a protective outer shipper. Once your parcel arrives, store it in a cool, dry place away from direct sunlight and follow the instructions on the pack.

12. Bulk, corporate and gifting orders

For large orders, office supply, event stock or corporate gifting, the timelines above do not apply, because we agree the schedule with you directly. Write to us at info@syppd.com and we will work out lead times, shipping and pricing with you.